Last updated: 8 November 2026
These terms apply to all man and van, removal, packing and related services provided by Man Van London, 1A Green Lanes, Harringay Ladder, London N8 0RD (“we”, “us”). By booking a service you agree to these terms.
1. Quotes and prices
Quotes are based on the information you give us: addresses, access, the items to be moved and the date. Hourly bookings are charged at the quoted hourly rate, with a minimum of 2 hours. If the job differs from what was described (for example extra items, stairs or waiting time not mentioned), the price may change, and we will tell you before continuing. Congestion Charge and paid parking, where needed, are shown in your quote.
2. Bookings and payment
A booking is confirmed when we confirm it to you by phone, text or email. We will confirm how and when payment is due, including any deposit, when you book.
3. Cancellations and changes
If you need to cancel, tell us as early as possible. Any cancellation charge will be explained to you before your booking is confirmed. Please tell us about any change of date or time as early as possible.
4. Your responsibilities
- Make sure we have legal access and parking at both addresses, including any permits or parking suspensions.
- Tell us about items that are fragile, valuable or need special handling.
- Make sure items are packed securely if you are packing yourself.
- Not ask us to move hazardous, illegal or perishable items, cash, jewellery or important documents, which you should keep with you.
5. Insurance and liability
We hold goods-in-transit and public liability insurance. Details of our cover are available on request. Our liability for loss or damage is limited to the cover in place and does not include items packed by you where there is no external damage to the packaging, pre-existing damage, or wear and tear. Please check your items and report any damage to us as soon as possible after the move.
6. Delays
We will do our best to arrive on time, but we are not liable for delays caused by traffic, weather, road closures, or other events outside our control.
7. Complaints
If you are not happy with our service, contact us at info@manvanlondon.uk or 07449 528307 and we will try to resolve it quickly.
8. Law
These terms are governed by the law of England and Wales. Nothing in these terms affects your statutory rights as a consumer.